Negative Body Language = Poor Customer Service

Can you imagine walking into a bar and the bar-person is slumped over the pumps talking to some friends?
You approach the bar and stand there, unattended while they continue to talk, eventually you interrupt and ask to be served. The reaction you get is a look like you have just swore at them, and [...]

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Motivation – Fear or Inspiration

We will all have been in situations in our life where we have been taught/mentored or managed in various different styles. The way this person communicates with you will have had varying responses and reactions, both positive and negative. The two main forms of motivation intrinsically for a person are in the [...]

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The impact of a breakdown in communication

With the impending Royal Mail strike upon us, the outcome of a breakdown in communication between the Royal Mail and Communications Workers’ Union. It could be asked whether the action that the workers are planning is going to benefit them. The two sides to the coin are that yes, it does force talks [...]

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Blackberry losing touch?

If we had to make a judgement, the majority of us would position Blackberry as a market leader in the mobile communications industry. Since the launch of their wireless handheld devices in 1999, Blackberry quickly established itself as an exclusive and luxurious brand of the future.
Even in the face of the economic slump, RIM – the [...]

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