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Within any office, you will find a range of people, and that number will probabily include people who have varying degrees of physical, emotional and mental capabilities. Despite the fact that these employees tick a different box on their employment forms, they are no different to any other member of staff, but they will require additional consideration.

The physical layout of the workplace may need to be adapted or re-arranged to allow for greater access. The training manuals may need to have a couple of copies in different formats – braille, sign language, aduio, textphone, etc. Any of these formats and many more can greatly aid the learning of these members of staff.

So, when planning your training and development courses, etc, ensure you incorporate methods that will be apropriate to all members of your staff.