Organising your Communication
There is a great deal of emphasis placed on getting the type of commuinication right for the situation you are in:
- friends and family are in the “less formal, abbreviations allowed” box
- work colleagues are “short and simple, but not overly personal”
- customers require “professional dialogue at all times, good grammer and punctuation a must”
However, applying this to a phone conversation, an email, a written letter or even a face-to-face meeting, can take a lot of time to figure out. This is where organising your contacts lists comes in very handy.
Most Outlook set ups allow you to categorise your contacts. So, when adding them all in, colour them in! Set a colour for each type of Comms that you will use, and apply it to your contacts.
That way, when you start writing/calling/emailing/etc, you know from the colour what tone to use.
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